- There was a significant increase in overall Report Rate per 100 Employees in 2016. The reporting rate doubled in 2016 to a median of 0.4 reports per 100 employees. This significant increase indicates that a higher level of reporting may now be the new norm and that organisations should be prepared to investigate and manage a much higher volume of total reports. Despite this increase, the reporting volumes for EMEA & APAC is still well below global levels indicating that organisations need to invest in creating greater awareness of available reporting channels.
- Case Closure Time continues to increase. Median Case Closure Time has been continuously increasing, from 37 days in 2014 to 46 days in 2016—a 24 percent increase. Given the impact that a festering workplace problem can have on morale, productivity, and organisational culture, this is worrisome. Organisations are encouraged to review their case handling and investigation procedures and review with senior leadership any gaps in available resources that need to be addressed.
Web Submissions increased as a percentage of overall intake methods. Web Submissions increased from 17 percent in 2015 to 20 percent in 2016 as a percentage of overall intake methods. This may demonstrate a shift in reporting preferences as the workforce continues to show increased comfort levels for web based tools. The overall increase in reporting volumes may also signify a greater awareness, and access to, web reporting mechanisms within EMEA & APAC organisations. This is a positive sign.
HR Reports decreased as a percentage of overall reports. Although HR reports still currently account for more than two-thirds of all reports, the data shows a drop in the percentage breakdown of HR related reports from 76 percent in 2014 to 70 percent in 2016. This is now more in line with the percentage breakdown seen in the global report.
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